Return & Exchange Policy
At Sanjay Super Market, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you encounter any issues with your purchase, please review our Return & Exchange Policy below.
To ensure fairness and transparency for all customers, returns, exchanges, and refunds are subject to the following terms and conditions.
Return & Exchange Guidelines
- Products can be exchanged within 2–3 days of purchase upon presentation of the original bill or proof of purchase.
- Returns or exchanges will only be accepted for products that are unused, unopened, and in their original condition with intact packaging.
- Products that have been damaged due to misuse, mishandling, negligence, or improper storage by the customer will not be eligible for return or exchange.
- Any manufacturing defects, damaged items, or quality-related concerns must be reported within 24 hours of purchase or delivery.
- Refunds, where approved, will be processed through the original mode of payment or issued as store credit, at the discretion of management.
- Promotional, clearance-sale, discounted, and special-offer items may not be eligible for return, exchange, or refund.
- Sanjay Super Market reserves the right to inspect and verify the condition of any product before approving a return, exchange, or refund request.
- The decision of Sanjay Super Market management regarding all return, exchange, and refund requests shall be final and binding.
Important Note
Customers are encouraged to inspect all products at the time of delivery or store pickup. Any discrepancies, shortages, or quality concerns should be brought to our attention as soon as possible to facilitate prompt resolution.
Our goal is to ensure customer satisfaction while maintaining fair, transparent, and consistent policies for all customers. We appreciate your understanding and cooperation.
We are committed to providing quality products and excellent customer service.